Shipping policy

ADAM WILLIAM INNES NEWTON

Thank you for shopping with ADAM WILLIAM INNES NEWTON. Specializing in fashionable and functional bag products for global consumers, our brand adheres to standardized logistics and packaging protocols. We strive to ensure every customer order is precisely processed, fully safeguarded during transportation, and successfully delivered in intact condition within a standard shipping period.

1. Order Processing Time

Our warehouse team completes order verification, item sorting and secure packaging services within 1-3 business days after your order is confirmed, excluding weekends and local statutory holidays. Standard processing timelines may be extended during peak shopping periods and promotional activities due to increased order volumes. We will send timely email notifications to customers once significant shipping delays take place.

2. Shipping Rates and Delivery Estimates

Corresponding shipping fees for all orders will be automatically calculated and visibly displayed on the checkout page prior to payment, ensuring full transparency of logistics expenses.

Estimated delivery times:

Standard Shipping: 15 business days

All stated delivery durations serve as reference values only. Actual parcel arrival time may fluctuate due to logistics carrier backlogs, customs clearance auditing processes, severe weather conditions, regional logistical restrictions and holiday schedule changes.

3. Shipment Confirmation and Order Tracking

Once your bag order is dispatched from our warehouse, you will receive an automated shipment confirmation email that includes exclusive tracking codes and logistics query access.

Tracking data and real-time parcel movement updates will typically be activated and available for online inquiry within 24-48 hours after the logistics carrier completes parcel pickup.

4. Incorrect Address Disclaimer

Customers are required to carefully check and confirm the accuracy and completeness of their shipping address information during the checkout process to prevent delivery failures.

ADAM WILLIAM INNES NEWTON assumes no liability for misdelivery, unsuccessful delivery or parcel returns caused by incorrect or incomplete address details submitted by customers. Any packages returned to our warehouse due to address errors will incur additional reshipping costs, which shall be borne solely by the customer.

5. Lost or Damaged Packages

If your parcel is lost during cross-border transit, please reach out to our customer service team within 7 days of your expected delivery date to launch an official logistics investigation.

If your purchased bag products arrive with broken structures, surface damage or defective packaging upon receipt, please contact our support team within 48 hours after delivery. You need to provide clear photos of damaged goods and original packaging for verification. Our team will assess the situation professionally and settle the after-sales issue as quickly as possible.

6. Product Care Instructions and International Shipping Rules

Each bag product is equipped with independent usage and maintenance guidelines. Customers should follow official instructions for daily use, cleaning and storage. ADAM WILLIAM INNES NEWTON is not responsible for product damage, deformation or wear caused by improper maintenance, private modification or human misuse.

All international cross-border shipments may be subject to import duties, customs taxes and other clearance fees stipulated by the destination country. All additional charges are the full responsibility of the customer and are not included in product prices or basic shipping fees.

7. Contact Information

If you have any questions or concerns about this Shipping Policy and your order logistics status, please feel free to get in touch with us through the official information below:

Trade Name: ADAM WILLIAM INNES NEWTON

Phone number: (028) 0142-894

Email: service@jadepetsupply.shop

Physical address: 60 Camden Road,Birchville,Upper Hutt,5018,New Zealand