Contact information

We are a small team based in Hong Kong and we answer our own messages. Whether it is a question before you buy, an order update or a problem after delivery, here is how to reach us.

YEUK LAM SUI

Address: 1 On Yiu Street, Sha Tin, New Territories Hong Kong SAR
Email: service@jadepetsupply.shop
Phone: +852 2635 1706
Support hours: Monday to Friday, 9:00 am to 6:00 pm (HKT)

Response times

Emails are answered within one business day. Messages received at the weekend or on public holidays are answered on the next business day. Including your order number helps us reply faster.

Order and delivery enquiries

For a delivery question, include your order number and the tracking link you received. For damaged or faulty items, send photographs of the parcel and product within 48 hours of delivery so we can resolve it quickly.

Business and wholesale enquiries

For wholesale, partnership or press enquiries, email service@jadepetsupply.shop with a short outline of what you need and we will route it to the right person.

Contact information